All exchanges and refunds as outlined below will only be processed if the all of the following conditions are satisfied:
- You dispatch the returning merchandise to us within seven days of receipt of delivery,
- The merchandise is unused and unwashed,
- The original undamaged packaging is returned,
- You provide us with your invoice number and proof of you date of delivery, and,
- You notify us immediately of your intention to exchange or refund the merchandise by email or telephone.
In the event that the merchandise you receive from us
is defective, we can replace, repair or refund the defective item at your discretion.
No exchange will be processed if the merchandise was damaged by you on receipt of
the merchandise (e.g. cigarette burns, tears etc), or if it has been washed or used.
We will pay for the cost of return delivery taking the same form in which the merchandise
was originally dispatched to you (e.g. door-to-door, postage etc).
Should you not be satisfied with your online purchase, or if it was not as you
expected (i.e. it was purchased sight unseen through this website), you may return
the merchandise for a full refund. No exchange will be processed if the merchandise
was damaged by you on receipt of the merchandise (e.g. cigarette burns, tears etc),
or if it has been washed or used. You will be responsible for all costs of delivery to us.
This refund policy only applies to online purchases through this website
and does not apply to instore sales. In these cases, please refer to your sales invoice for terms and conditions.